Return Policy

Overview

EBH accessories will do its best to process your returned items in an efficient and customer-friendly manner.

To return an item, please:

Review the guidelines and procedures on this page
Request a Return Authorization.
Upon receipt of the Return Authorization email, package it with your returned items and ship to EBH accessories

Request Authorization

To request a return authorization, To request a return authorization,

Please call EBH store at 1-800-903-8220.

Packaging and Shipping

If you are unsure how to package items being returned to avoid damage during transit, please take them to your local UPS store or the US Post Office for proper packaging.

Insurance
Please insure your package for the full value of the item(s) being returned.

Carrier
Use a carrier that offers tracking numbers, such as UPS, or use "Certified" or "Return Receipt" US Mail to ensure there is an audit trail for the delivery of your package.

Policy

It is our responsibility to ship all items to you in new, undamaged condition. It is your responsibility to inspect them upon receipt and to notify us using this form of any missing, damaged, or incorrectly shipped items.

ELIGIBILTY All returns must be approved using the "Request Authorization" procedure outlined above. If you return an item that is not eligible for a refund because of its condition or type(electrical/electronic component, HAZMAT, Chemical, Fluid, or non-rented tool) we will notify you and give you the option of having it returned to you.

DAMAGED ITEM
If an ordered item is damaged upon receipt, please:

Retain the shipping carton and all packaging materials - the carrier reserves the right to inspect these items before approving your claim.
Notify us within 48 hours of receipt using the "Return Authorization" procedure outlined above so we can meet the carriers reporting requirements

After we discuss your situation with the carrier we will advise you on how to proceed.

SHIPPING ERROR
If you received a part other than what you ordered or found something missing from your order, please notify us within 48 hours of receipt using the "Return Authorization" procedure outlined above. Upon receipt of your notification, we will send you a Return Authorization eMail. We will email you an "Electronic Return Service Label". Please affix the label to the package being returned and give to any UPS driver. All returned items must:

Be Received within 15 days of the date on which the RMA was issue.
Be in brand new, undamaged, clean, uninstalled, and resalable condition
Include all components, attaching hardware, and documentation
Be in their original packaging

When we receive the returned item(s), packaged with the Return Authorization email, we will be happy to:

Send you replacement items at no additional charge via the same shipping method as the original order OR, at your option,
Apply a credit to your credit card for the returned items.

OTHER RETURNS
If you order a product that is eligable to be returned (INELIGABLE: Controlled Part, electrical/electronic component, Controlled Parts Orders, HAZMAT, Chemical, Fluid, or non-rented tool) and you determine it is not what you need, please notify us within 30 days of receipt using the "Return Request Procedure" described below. Upon receipt of your notification, we will send you a Return Authorization eMail. When we receive the returned item(s), packaged with the Return Authorization email, we will be happy to apply a credit to your credit card. In some cases a 15% restocking fee may be deducted from the credit.

All returned items must:

Be Received within 15 days of the date on which the RMA was issue.
Be in brand new, undamaged, clean, uninstalled, and resalable condition
Include all components, attaching hardware, and documentation
Be in their original packaging

Note: INELIGABLE items may not be returned for credit because we cannot guarantee to the next buyer that they have not been used. They will be replaced if they have a manufacturing defect.

Credits & Warranty Claims

Credits
Please allow 7 - 10 business days for the credit to appear on your credit card statement.

Warranty Claims
If you believe a part has failed due to a manufacturing defect, please:

Document the symptoms of the defect.
The VIN# of the vehicle on which the failed part was installed.

After reviewing you return request, we will advise you on how to proceed.